Terms & Condition
1. Introduction
Welcome to Kites Tours & Hospitality! By accessing our website and using our services, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.
2. Our Services
Kites Tours & Hospitality offers specialized travel experiences, focusing on luxury tours and customized travel packages centered around Kerala’s scenic beauty. Our services include tailor-made travel itineraries, accommodation, transportation, and guided tours based on your preferences.
3. Booking and Payments
- Booking Procedure: Clients can book tours via our website or by contacting our customer service team. Custom packages will be provided based on individual requirements.
- Payment Terms: Payments are securely processed through our payment gateway. Depending on the package, either a full payment or a deposit may be required at the time of booking. The remaining balance will be due before the trip starts.
- Cancellation Policy: Cancellations made at least 10 days before the travel date will receive a full refund, minus any applicable processing fees. Cancellations after this period may incur cancellation fees, depending on the terms of the specific package.
4. Changes to Tours or Packages
We reserve the right to modify, reschedule, or cancel any tours or packages due to unforeseen circumstances like weather conditions or other external factors. In such cases, clients will be notified promptly and may be offered alternative options or a refund if applicable.
5. Client Obligations
- Accurate Details: Clients are responsible for providing accurate and complete information during the booking process.
- Health and Safety: Clients must ensure that they are fit to undertake the activities included in the tours. Kites Tours & Hospitality is not liable for any health issues or injuries that may arise during the trip.
6. Liability
While we strive to offer the best possible service, Kites Tours & Hospitality is not responsible for any loss, injury, or inconvenience caused by factors beyond our control, including accidents, delays, or acts of nature.
7. Intellectual Property
The content on our website, including text, images, logos, and other media, is owned by Kites Tours & Hospitality and is protected by copyright laws. Unauthorized use of our content is prohibited.
8. Privacy and Data Protection
We value your privacy and are committed to protecting your personal data. For further information, please review our Privacy Policy.
9. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Republic of India. Any disputes will be resolved through mediation or arbitration in accordance with applicable legal procedures.
10. Amendments to Terms
Kites Tours & Hospitality may revise these Terms and Conditions at any time. Changes will be posted on this page, and the updated terms will be effective immediately upon publication.